These terms and conditions shall be construed and applied in accordance with the laws in force in the United Arab Emirates.
Policy replacement, return, and shipping
We always take care of shopping with our customers with confidence and confidence through refund the value of their purchases or replacing them with one of our products, taking into account the following terms and conditions of exchange and return.
Request a return or exchange of the value of the products purchased through the online store within a maximum of 7 days from the date the customer received the product.
Purchases to be exchanged or refund must be in good condition and not opened or used in their original packaging and in the same original condition upon receipt.
The safety of the serial numbers of the product on the package is required and the packaging should not be damaged.
It is required to return the gifts obtained by the customer with the product when purchasing in its package.
The original and the original condition when wanting to be replaced or returned.
In the event of a refund, and after receiving the returned product and verifying it if the payment process was in cash upon receipt, the value of the order will be refunded as a balance for your account in the online store, where you can use it later to purchase other products.
The same account in which the purchase was made and the length of time for recovery is according to the bank to which the account is affiliated.
Loyalty points are non-refundable for orders paid in full or in part by points, but the value of the paid part is refunded by one of the payment methods available on the online store.
Used products cannot be exchanged or returned, and non-closed or coated products cannot be exchanged or returned in safety packaging or closures in order to maintain public health and safety.
The customer will bear all shipping costs incurred on or exchange and return, and it will be determined and notified to the customer after receiving the replacement or refund request.
The delivery fee, payment upon receipt fee, the gift packing fee is not refundable in any way.
International applications sent outside the United Arab Emirates are not subject to exchange or refund.
An application for replacement or refund is submitted via email customerservice@the-h.ae.
Clarifying the order number or the bill with the information of the product or products desired to be retrieved, and the customer will be contacted within 48 hours of receiving the e-mail to arrange the replacement or return process.
Shipping, delivery, and receiving
We look forward to serving you in accordance with your aspirations in providing this service, so we hope to provide us with a clear address to ensure prompt delivery. The address must include the building number, the villa, or the apartment number, in addition to the street and city name, and the phone number and name of the person concerned must be noted.
Before submitting your order, you must confirm the product specifications very carefully and agree to abide by the terms of use of the site.
We ship orders through the “Home Delivery” service daily except for Fridays, public holidays, holidays and events, and deliver them within 5 working days from the date the order is confirmed. The home delivery service.
Free Delivery
Privacy
We know our responsibility to protect your personal information and take this very seriously. We do so that your personal information is one of our most important resources. We store and process your personal information through our servers and are protected by high-tech hardware and software.
The Account
When you shop on this site, you may be asked to enter your personal information such as name, email address, delivery address and phone number, product identification, and password. Basic personal details, including your name, email address, also ask you when you sign up to receive our email newsletter.
We may ask you for your date of birth (optional), which will be used to determine whether you want to make changes to your account or order by phone.
We do not store credit card data. Electronic communication.
During the registration process, you agree to receive promotional emails by the site. It is, later, to cancel this option and not to receive promotional emails by clicking on the link at the bottom of any promotional email.
Canceling a marketing subscription We may communicate with you from time to time for marketing purposes and purposes email, phone, and/or text messages.
In consideration of your right to unsubscribe, we always need your consent.
If you wish not to receive newsletters or any marketing or promotional messages, you can send unsubscribe instructions to the messages you have received. Or you can click on the “unsubscribe” link in the emails, or specify your preferences in the “My Account” section, or contact with customer service and he will assist you in this regard.
Your choice not to receive any promotional or marketing communications from us will not prevent us from:
– Communicate with you via e-mail or otherwise, regarding your current or past relationship with us, which in so far is not limited to what relates to your online transactions or your account.
– Accessing and viewing your personal information in the context of maintaining and updating our database and website.
– Using your personal information in other matters with our commitment to the privacy policy.
Website availability
You acknowledge that it is technically impossible for the website to be free of errors or defects and that it cannot be H
You bear any responsibility for this, and these errors or defects may lead to the temporary unavailability of the site for example, whether temporarily or permanently, modifying or blocking your website or part.
Method of conducting maintenance work and/or making improvements and/or changes to the site. And does not bear The H responsibility for any modification of the website, suspension, suspension, or blocking off the website.
General Provisions:
These are the terms and conditions for the use of the site and shop
www.the-h.ae
After visiting the site, you guarantee your acceptance of the current terms and conditions. The site reserves the right to change, amend or add to some parts of the terms of use and the provisions at any time. The changes become effective when they are posted on the site without notice. Please review the terms of use and terms regularly to keep up with all updates. Your continued use of the site constitutes your full acceptance of all changes being made to the terms of use and the provisions.
How to use the site?
Content
All content on the site, including text, graphics, logos, icons, images, sound clips, digital downloads, data collection, and software, is the property and copyright of the h.
It is protected by copyright, trademark, and intellectual property rights.
If you provide any incorrect, inaccurate, or incomplete information, or if I have
The H
Reasonable reasons to suspect that this information is incorrect, inaccurate, incomplete, or inconsistent with this user agreement without prejudice to any rights and compensation from under this agreement we have the right to suspend indefinitely, limit or withdraw your access to the site and/or your membership of Site
Electronic communication
During the registration process, you agree to receive promotional emails from the site. You can, at a later time, cancel this option and not receive promotional emails by clicking on the link at the bottom of any promotional email.
Approve of orders and pricing
Requests
The site reserves the right to reject or cancel any order for any reason and at any time.
Before we agree to the order, we may ask you to provide additional information or confirmations, such as phone number and address, exclusively.
Description of products
In the event that the product displayed on the site is contrary to the description on the site, you can exclusively return the product according to the return policy referred to below.
